Standard Cancellation Policy
Fare Types
Every booking is made on one of two Fare Types, chosen at checkout and shown in your booking confirmation:
- Standard Fare. The cancellation policy of your boat company, activity or tour, set out below, applies.
- CFAR Fare. For a supplement of 15% of the price of your tickets, tours and activities, your booking is fully refundable (excluding the supplement) if you cancel at least 24 hours before the first scheduled departure, as set out in the CFAR Terms and Conditions. CFAR is a fare option provided by Island Bookings B.V. It is not insurance and does not replace travel insurance.
How to Cancel
- Standard Fare. Notify the boat company and copy the email to [email protected] so that we can process your refund when applicable. All the contact information is detailed in the email confirmation sent to you for your booking.
- CFAR Fare. Email [email protected] only, with your booking reference. We cancel with the boat company for you.
General Conditions (All Boat Companies)
Where any date or time change has been made to a booking that was already within the non-refundable period at the time of the amendment, any subsequent cancellation will result in the full ticket price being charged, regardless of how far in advance the new departure date is scheduled. For CFAR bookings, the non-refundable period is the 24 hours before departure.
For cancellations, in cases of unexpected illness, etc., exceptions can be considered if doctor's notes/other proof can be provided. Contact the boat company using their details on your e-tickets (please copy [email protected]).
Cancellation or change by the boat company
If the boat company cancels your service, or changes its departure time by more than [3] hours, you may choose an alternative service of the same type, where available, or a full refund of what you paid for the booking. This applies to both fare types, whatever the cause.
Fast Boat Specific Cancellation Policies (Standard fare)
The general conditions above apply to all fast boat bookings. However, cancellation and refund terms vary by boat company. If you booked the Standard fare, please refer to the relevant boat company below for the specific cancellation policy that applies to your booking. If you booked the CFAR fare, the CFAR Terms and Conditions apply instead until your first service starts.
Blue Water Express
| When you cancel | Refund |
|---|---|
| More than 8 days before departure | Full refund minus a 10% cancellation fee |
| Within 7 days, but more than 48 hours before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Scoot Cruises
| When you cancel | Refund |
|---|---|
| More than 14 days before departure | Full refund minus a 10% cancellation fee |
| 48 hours to 14 days before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Gili Getaway
| When you cancel | Refund |
|---|---|
| More than 7 days before departure | Full refund minus a 10% cancellation fee |
| 48 hours to 7 days before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
D'Camel Fast Ferry
| When you cancel | Refund |
|---|---|
| 24 hours or more before departure | Full refund minus a 10% cancellation fee |
| Less than 24 hours before departure, or No-Show | No refund (full ticket price charged) |
For return trips, the times are counted from the first departure.
Freebird Express
| When you cancel | Refund |
|---|---|
| 5 days or more before departure (10 days in July–August) | Full refund minus a 10% cancellation fee |
| Less than 5 days before departure (10 days in July–August), or No-Show | No refund (full ticket price charged) |
Eka Jaya
| When you cancel | Refund |
|---|---|
| 7 days or more before departure | Full refund minus a 10% cancellation fee |
| Less than 7 days but more than 48 hours before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
For return tickets, the times are counted from the first departure.
El Rey Fast Cruise
| When you cancel | Refund |
|---|---|
| More than 14 days before departure | Full refund minus a 10% cancellation fee |
| 48 hours to 14 days before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Einstein Fast Boat
| When you cancel | Refund |
|---|---|
| More than 48 hours before departure | Full refund minus a 10% cancellation fee |
| 24 to 48 hours before departure | 50% refund minus a 10% cancellation fee |
| Less than 24 hours before departure, or No-Show | No refund (full ticket price charged) |
Sudin Transport
| When you cancel | Refund |
|---|---|
| 48 hours or more before departure | Full refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Gili Gili Fast Boat
| When you cancel | More than 6 passengers | Less than 6 passengers |
|---|---|---|
| More than 48 hours before departure | Full refund minus a 10% cancellation fee | Full refund minus a 10% cancellation fee |
| 24 to 48 hours before departure | 50% refund minus a 10% cancellation fee | 25% refund minus a 10% cancellation fee |
| Less than 24 hours before departure, or No-Show | No refund (full ticket price charged) | No refund (full ticket price charged) |