Terms & Conditions
General
"Gilibookings.com" means the domain name used under license by Island Bookings B.V., a registered company in the Netherlands. Gilibookings.com acts as booking agent for booking hotels and other services on the website www.gilibookings.com (the "Site").
By using and/or visiting the Site for making fast boat bookings you agree to these General Terms and Conditions, the CFAR Terms and Conditions (where you choose the CFAR fare), the Privacy Policy and the Terms of Use and Site Use ("the Terms") and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your booking.
As we are an affiliate of Agoda.com and Booking.com, for Hotel bookings please refer to their Terms and Conditions, Privacy Statement and any other information on their respective websites.
References to "accommodation providers" means the owner/providers of the hotels, apartments, villas and other accommodation of any description featured on this website and "accommodation" means the accommodation including all facilities and services advertised on the Site that Gilibookings.com has agreed to arrange in connection with your confirmed booking.
References to "other service providers" or "other services" means the owner/providers of the fast boat companies, whose tickets are available on this site, as well as the owner/provider of diving centres and other providers of tourist activities and/or services that are advertised on this site.
Important Information
Gilibookings.com acts as a booking agent only in respect of all bookings made on Gilibookings.com. Gilibookings.com has entered into contracts with the service providers on our website. These contracts ensure that the service providers will act in the best possible way towards the customers of Gilibookings.com. This means that in the unlikely event there is a problem with a customer's booking, e.g. hotel overbooking, or a mechanical problem with a boat, the service provider will seek to resolve the situation to the customer's satisfaction at no added cost to the customer, i.e. sourcing a room of equal standard in a suitable location, or arranging another boat company to transport the passengers. In the unlikely event that the service provider cannot fulfil the customer's requirements, Island Bookings B.V. will issue a full refund of the amount paid to us, where a payment has been made (see "Cancellation or change by the boat company" in the Cancellation Policy below).
Gilibookings.com undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services whose products and services are sold through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Gilibookings.com will be under no liability at all (whether in contract, tort or otherwise howsoever).
You accept that Gilibookings.com has not in any way selected or assembled your travel arrangements for you. Your accommodation and travel arrangements and other services are not a package and do not fall within the meaning of package travel under Directive (EU) 2015/2302 on package travel and linked travel arrangements, as implemented in Dutch law.
By proceeding to book accommodation and/or other services through the Site, you accept that you will indirectly be entering into a contract with the accommodation and/or other service providers and therefore any claims or complaints should be made directly with the accommodation and/or service provider. In the event of any claims or complaints please also contact us at [email protected].
You understand that Gilibookings.com may not have conducted any quality or other checks on the accommodation providers or other service providers and Gilibookings.com makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Gilibookings.com does not constitute an express or implied endorsement or recommendation by Gilibookings.com of such accommodation or services. Gilibookings.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and other services offered for sale through us.
Nothing in these terms of use shall operate to exclude or limit the liability of Gilibookings.com for fraudulent misrepresentation or death or personal injury caused by our negligence.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Gilibookings.com reserves the right to cancel your booking without refund or compensation in any way (including under CFAR) and recover from you any costs incurred as a result of your behaviour.
Site content, documentation and booking information
Gilibookings.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms. Changes do not affect bookings already confirmed; the Terms in force on the date of your booking apply to that booking.
Any information placed on the Site relating to hotels or other service providers advertised on the Site including, but without limitation, details of the hotel/service provider, availability, price of the services, the facilities available, any accreditations afforded to the hotel and/or any details relating to any other services advertised on the Site have been provided by the accommodation and/or service providers who are independent businesses and are not agents or employees of Gilibookings.com or its affiliates. Such information does not constitute any advice or recommendation given by Gilibookings.com and Gilibookings.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding the cancellation policy detailed below) which may limit or exclude their liability to you. Gilibookings.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Except as set out in the Cancellation Policy below and in the CFAR Terms and Conditions, Gilibookings.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.
As Gilibookings.com acts as a booking agent, Gilibookings.com will have no responsibility for any errors in any documentation except where those errors were made by Gilibookings.com.
Confirmation
To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
You will receive an email confirmation of your bookings, showing your fare type (Standard or CFAR).
All accommodation bookings made through www.agoda.com require full payment at the time of booking in order to confirm a reservation. For accommodation bookings made through www.booking.com, no booking fees/deposits are required to make a confirmed reservation; although a credit card number is necessary to make a reservation.
Island Bookings B.V. will take full payment for fast boat tickets, tours and activities booked through the shopping cart on Gilibookings.com, including the CFAR supplement where chosen. For any other services, payment is made directly to the service provider.
If you cancel, amend or change a booking
Amendment Policy
Fast Boats Amendment Policy
If you wish to change your travel dates, you can do so for free (subject to availability), up to 48 hours* prior to departure. Simply contact the boat company (details on your e-ticket) to request the date change.
If you need to change your route or boat carrier entirely, please contact us ([email protected]) directly for assistance, bearing in mind the below-mentioned refund policies.
If you booked the CFAR fare, please make all changes through us at [email protected] so that your CFAR fare stays linked to your booking. If a change alters the price of your booking, the CFAR supplement is recalculated as set out in the CFAR Terms and Conditions.
* For Gili Getaway: 96 hours prior to departure for high season (1 Jul – 30 Sept).
* For Einstein Fast Boat: 72 hours prior to departure for high season (1 June – 30 September, D-3 & D+3 Silent Day, 15 Dec – 15 Jan). Rescheduling is allowed only once.
Accommodation and Other Service Amendment Policy
For accommodation bookings see the Terms and Conditions on www.agoda.com or www.booking.com.
For other service providers you may contact them directly. Contact information will be detailed on the confirmation email you will receive immediately after you make a booking through the Site.
If you amend your booking, there may be an amendment fee levied by the accommodation or other service provider, which may alter the final bill you will need to pay to the hotel. In any event, if you fail to amend your booking in accordance with the provider's amendment policy, you may be charged an amendment fee by the accommodation or other service provider.
Activities and Tours Amendment Policy
Amendment policies vary per activity/tour, so please check the 'Terms & Conditions' of the activity or tour you are booking, on the respective activity/tour page, for the specific policy that applies to your booking.
Cancellation Policy
Fare types
Every booking is made on one of two fare types, chosen at checkout:
- Standard fare. The cancellation policy of your boat company, activity or tour, set out below, applies.
- CFAR fare. For a supplement of 15% of the price of your tickets, tours and activities, your booking is fully refundable (excluding the supplement) if you cancel at least 24 hours before the first scheduled departure, as set out in the CFAR Terms and Conditions. CFAR is a fare option provided by Island Bookings B.V. It is not insurance and does not replace travel insurance.
How to cancel
- Standard fare. Notify the boat company and copy the email to [email protected] so that we can process your refund when applicable. All the contact information is detailed on the email confirmation sent to you for your booking.
- CFAR fare. Email [email protected] only, with your booking reference and email address used to make the booking. We cancel with the boat company for you.
Fast Boats Cancellation Policy: General Conditions (All Boat Companies)
Where any date or time change has been made to a booking that was already within the non-refundable period at the time of the amendment, any subsequent cancellation will result in the full ticket price being charged, regardless of how far in advance the new departure date is scheduled. For CFAR bookings, the non-refundable period is the 24 hours before departure.
For cancellations, in cases of unexpected illness etc., exceptions can be considered if doctor's notes/other proof can be provided. Contact the boat company using their details found on your e-tickets (please copy the email to [email protected]).
Cancellation or change by the boat company. If the boat company cancels your service, or changes its departure time by more than [3] hours, you may choose an alternative service of the same type, where available, or a full refund of what you paid for the booking. This applies to both fare types, whatever the cause.
Fast Boat Specific Cancellation Policies (Standard fare)
The general conditions above apply to all fast boat bookings. However, cancellation and refund terms vary by boat company. If you booked the Standard fare, please refer to the relevant boat company below for the specific cancellation policy that applies to your booking. If you booked the CFAR fare, the CFAR Terms and Conditions apply instead until your first service starts.
Blue Water Express
| When you cancel | Refund |
|---|---|
| More than 8 days before departure | Full refund minus a 10% cancellation fee |
| Within 7 days, but more than 48 hours before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Scoot Cruises
| When you cancel | Refund |
|---|---|
| More than 14 days before departure | Full refund minus a 10% cancellation fee |
| 48 hours to 14 days before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Gili Getaway
| When you cancel | Refund |
|---|---|
| More than 7 days before departure | Full refund minus a 10% cancellation fee |
| 48 hours to 7 days before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
D'Camel Fast Ferry
| When you cancel | Refund |
|---|---|
| 24 hours or more before departure | Full refund minus a 10% cancellation fee |
| Less than 24 hours before departure, or No-Show | No refund (full ticket price charged) |
For return trips, the times are counted from the first departure.
Freebird Express
| When you cancel | Refund |
|---|---|
| 5 days or more before departure (10 days in July–August) | Full refund minus a 10% cancellation fee |
| Less than 5 days before departure (10 days in July–August), or No-Show | No refund (full ticket price charged) |
Eka Jaya
| When you cancel | Refund |
|---|---|
| 7 days or more before departure | Full refund minus a 10% cancellation fee |
| Less than 7 days but more than 48 hours before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
For return tickets, the times are counted from the first departure.
El Rey Fast Cruise
| When you cancel | Refund |
|---|---|
| More than 14 days before departure | Full refund minus a 10% cancellation fee |
| 48 hours to 14 days before departure | 50% refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Einstein Fast Boat
| When you cancel | Refund |
|---|---|
| More than 48 hours before departure | Full refund minus a 10% cancellation fee |
| 24 to 48 hours before departure | 50% refund minus a 10% cancellation fee |
| Less than 24 hours before departure, or No-Show | No refund (full ticket price charged) |
Sudin Transport
| When you cancel | Refund |
|---|---|
| 48 hours or more before departure | Full refund minus a 10% cancellation fee |
| Less than 48 hours before departure, or No-Show | No refund (full ticket price charged) |
Gili Gili Fast Boat
| When you cancel | More than 6 passengers | Less than 6 passengers |
|---|---|---|
| More than 48 hours before departure | Full refund minus a 10% cancellation fee | Full refund minus a 10% cancellation fee |
| 24 to 48 hours before departure | 50% refund minus a 10% cancellation fee | 25% refund minus a 10% cancellation fee |
| Less than 24 hours before departure, or No-Show | No refund (full ticket price charged) | No refund (full ticket price charged) |
Accommodation Cancellation Policy
For accommodation bookings please refer to the cancellation policies detailed on www.agoda.com or www.booking.com, depending on which affiliate partner you have booked your accommodation through.
Activities and Tours Cancellation Policy
Cancellation policies vary per activity/tour, so please check the 'Terms & Conditions' of the activity or tour you are booking, on the respective activity/tour page, for the specific policy that applies to your booking.
Should the cancellation policy of the specific tour/activity you have booked allow for a refund, this will be paid directly from Gilibookings.com (minus any charges applied to make the refund); administration and cancellation charges applied to all cancellations will be equivalent to 10% of the amount being refunded. These charges do not apply to cancellations made under the CFAR fare, which are refunded as set out in the CFAR Terms and Conditions.
No-shows
Should you fail to show up for a booked ferry service, tour/activity, accommodation booking, or any other booking with other service providers, you will be considered as a 'No-Show'. In such cases, where no prior notification has been given to the service provider, No-Shows will be considered as cancellations for all service providers.
When notifying other service providers of a cancellation, please copy the email to [email protected] so that we can process your refund (if applicable). All necessary contact information is detailed on your e-ticket or in the email confirmation sent to you for your booking.
Bookings we may cancel
We do not accept bookings for travel that is legally prohibited for the passenger, for example because of a travel ban or sanctions. If such a booking is made, we cancel it and refund everything paid. We may also cancel a booking paid with fraudulent payment details or under a false identity, or whose payment fails or is reversed. Refund rights under these Terms, including under CFAR, do not apply to those bookings.
Payment
All boat tickets, tours and activities booked through the shopping cart, and the CFAR supplement where chosen, are paid for in full on Gilibookings.com. For hotel bookings, it depends on which of our affiliate partners' websites you use.
- Agoda.com: you will be charged in full at the time of booking. For any changes, cancellations or refunds please refer to the Agoda.com terms and conditions.
- Booking.com: you pay directly at the hotel. No booking fees/deposits are required to make a reservation; although a credit card number is necessary to make a reservation.
Age and responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You warrant that all personal information submitted during booking is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorise Gilibookings.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
The Personal Information that Gilibookings.com collects shall be obtained, processed and transmitted in compliance with the General Data Protection Regulation (EU) 2016/679 and Directive 2002/58/EC, as well as any other legislation that substitutes, complements and develops them. For more information please refer to the Gilibookings.com Privacy Policy.
Before you travel
Gilibookings.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.
It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Gilibookings.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
Insurance
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to your country of residence in the event of an accident or illness. The CFAR fare is a fare option, not insurance, and does not replace travel insurance.
Force Majeure
Gilibookings.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation or other service providers and/or Gilibookings.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Gilibookings.com's control.
This does not affect your right to a refund when a boat company cancels or changes your service, or your refund rights under the CFAR Terms and Conditions. If force majeure prevents us from paying a refund on time, our obligation to pay is suspended until the event ends; it is not cancelled, and we will pay as soon as reasonably possible.
Complaints or issues with your accommodation
In the unlikely event that you have reason to complain or experience any problems with your accommodation or other service provider please inform their staff or management immediately, to enable them to take appropriate action. Please also contact us with the details; any company receiving multiple legitimate complaints will be removed from Gilibookings.com.
Currency converter
Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.
Legislation and Courts of Jurisdiction
This agreement will be governed by Dutch law and any disputes will be dealt with by the Dutch courts. If you are a consumer, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of your right to bring proceedings in the courts of that country.