Cancel For Any Reason (CFAR) Terms and Conditions
1. What CFAR is
Cancel For Any Reason ("CFAR") is a refundable fare option offered by Island Bookings B.V., KvK 63689456, Roggestraat 111, 7311 CC Apeldoorn, the Netherlands ("we", "us"), on Gilibookings.com (the "Platform"). CFAR changes the cancellation conditions of your booking so that it is fully refundable up to 24 hours before departure. CFAR is not insurance, is not provided by an insurer, and does not replace travel insurance. We recommend that you take out your own travel insurance.
2. Relationship to our general terms
CFAR forms part of the fare conditions of your booking. Our general Terms and Conditions apply, and these terms prevail where they deal with CFAR. We sell travel services individually; we do not sell package travel.
3. What CFAR gives you
You may cancel your whole booking for any reason and receive a refund of the Booking Value, provided your request reaches us at least 24 hours before the first scheduled departure in your booking. You do not need to give a reason.
"Booking Value" means the price paid for the tickets, tours and activities in your booking. It excludes the CFAR supplement and any third-party charges.
Example: tickets €100.00 + CFAR supplement €15.00 = €115.00 paid. Cancel in time and we refund €100.00.
4. Price
The CFAR supplement is 15% of the Booking Value. It is shown at checkout and included in your booking total and invoice. It is not refundable, except under clause 8.
5. Conditions
- CFAR can only be chosen when you make your booking. It cannot be added later or bought separately.
- CFAR applies to the whole booking. You cannot cancel only some passengers, vehicles or services under CFAR.
- CFAR is linked to the booking and cannot be transferred.
- If you change your booking, the supplement is recalculated at 15% of the new Booking Value, and we charge or refund the difference.
- CFAR ends once the first service in your booking has started. Remaining services then follow the standard fare conditions.
- We may limit the availability of CFAR on future bookings where it is repeatedly used to hold several bookings for the same passenger and journey. Cancellations already made under these terms are not affected.
6. How to cancel
Email [email protected] with your booking reference and the email adress used to book. The 24-hour deadline is calculated in Central Indonesia Time (WITA, UTC+8), and the time your request reaches our mail server counts. You can also send a whatsapp message on +31 616149780 ; a request received that way before the deadline also counts. We confirm the cancellation within 3 business days.
7. Refunds
We pay CFAR refunds ourselves, within 14 days of receiving your request, to the original payment method and in the currency you paid. Your bank may take a further 5–10 business days to show the refund. Any amount returned to you through a chargeback is deducted from your refund.
8. Operator cancellations and changes
If the operator cancels or significantly changes a service in your booking, you have the rights set out in our general Terms and Conditions. If you choose a refund in that case, we also refund the CFAR supplement.
9. Goodwill and your rights
We may accept a late cancellation as a goodwill gesture. Doing so in one case does not oblige us to do so in others. Nothing in these terms limits your rights under mandatory consumer law.
10. Complaints, law and changes
Send complaints to [email protected] with your booking reference. We acknowledge them within 3 business days and respond in full within 14 days. These terms are governed by Dutch law, without depriving you of the protection of mandatory consumer law in your country of residence. You may bring proceedings in the Netherlands or in your country of residence. We may change these terms for future bookings; the version in force on your booking date applies.
Island Bookings B.V. · Gilibookings.com CFAR Terms v3.0 · October 2026